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Office Supervisor
Under the direction of the Clinical Director, the Clinical Program Office Supervisor is responsible for coordination of office staff activities to ensure maximum efficiency and client satisfaction. The Office Supervisor provides administrative support to the Clinical Director first, and staff, and coordinates providers’ schedules and appointments, ensures compliance with regulatory parameters, oversees the collection of copays and participates in continuous quality review process for the Clinical Program.
Major Duties:
- Coordinate office staff activities to ensure maximum efficiency and client satisfaction.
- Act as point person for Clinical Program maintenance, mailing shipping supplies and equipment.
- Ensure excellent customer service for clients, including address client related complaints.
- Provide and model courteous customer service.
- Address client related complaints and maintain consumer satisfaction.
- Allocate tasks and assignments to front desk staff and monitor performance.
- Perform review and analysis of special projects and keep leadership properly informed.
- Interview potential office staff and provide Clinical Program specific orientation and training.
- Ensure and monitor accurate registration processes while maintaining confidentiality of information.
- Implement procedural and policy changes to improve operational efficiency.
- Coordinate providers’ schedules and appointments.
- Manage billing problems and assure issues are appropriately directed.
- Manage internal staff relations. Ensure positive collaboration between clinicians and administrative staff.
- Maintain safe and secure working environment.
- Coordinate with IT technical related equipment requests and issues.
- Manage payroll/time and attendance for Clinical Program staff and interns.
- Provide administrative support to Clinical Director.
- Ensures compliance with regulatory parameters.
- Oversee and manage all paperwork for patient care, compliance and all levels of reporting.
- Arrange informational materials for patients.
- Ensure adherence to healthcare laws, rules and regulations.
- Make sure staffing schedule is up to date.
- Trains all administrative new hires.
- Maintains adequate coverage by ensuring personnel is present to cover evenings.
- Must be reliable and consistent with punctuality to work.
- Represent NFSB in a professional manner.
- Understand and follow all policies and procedures of the Clinical program and NFSB.
- Must have an attitude of friendliness and be able to communicate with all levels within the Clinical program and NFSB.
- Maintain a good working relationship with all Clinical program and NFSB staff and volunteers.
- Carry out other duties as assigned by the Clinical Director.
Qualifications
- High School diploma and some college preferred.
- Minimum of 5 to 7 years in a medical office setting.
- Two to three years in a supervisory or management position strongly preferred.
- Knowledge and experience in all aspects of billing.
- Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
- Human resources experience in hiring, supervision, and performance reviews preferred.
- Proficiency in computer skills, especially using Outlook, Word, Excel and customized databases. Ideally with experience working with electronic medical records.
- Knowledge of HIPAA and labor law.
- Skill in writing policies and procedures.
- Multitasking skills.
- Problem-solving skills.
- Knowledge of continuous process improvement concepts and practices.
LCSW – Full-Time & Part-Time Available
Nutley Family Service Bureau, Inc is seeking Licensed Mental Health Professionals to join our thriving outpatient mental health program. You will be responsible for providing diagnostic and therapeutic services to individuals and their families in our community-based setting.
In this clinical role, you will have the opportunity to:
- Provide individual, family and/or group counseling services to adults, children, adolescents, and families.
- Participate actively in all relevant team, supervision, and general staff meetings to enhance the services of NFSB.
- Collaborate with professional peers in a mutually supportive environment where the health and well-being of mental health staff is paramount.
Responsibilities
- Dedication to providing individual, couples, family therapy in an outpatient setting.
- Complete all required documentation in a timely manner, this includes treatment planning, progress notes, assessments, and correspondence on behalf of your consumers.
- Maintain standards of confidentiality.
Experience
- Must have computer knowledge, ideally with experience working with electronic medical records.
- Should have strong assessment, clinical, and organizational skills, as well as experience working with a wide variety of populations.
- 1-2 years of outpatient and/or private practice experience is preferred, but not required. The positions we have available include: Full-Time (40 hours per week) and Part-Time (10-25 hours per week) flexible day and evening hours. We offer yearly paid training toward CEUs and a great opportunity to grow your career. NFSB offers Health Insurance & Benefits for Full-Time staff including:
- Health Insurance & Benefits availability will vary.
- Paid Time Off and Other Paid Leave.
- Clinical Supervision.
- Extensive paid training.
- Career Development Opportunities.
- Wellness Programs and Reimbursement.
- Up-to-date, user friendly technology and IT support.
- 401K with employer match.
Qualifications
- Licensed Clinical Social Worker (LCSW)
- Must have valid NJ license.
- Master’s or doctorate degree from an accredited college or university in social work, counseling, or psychology.
- Able to work flexible hours to meet individual’s and program’s needs.
- Can obtain clearances as defined by regulations.
- Like other healthcare organizations, we provide essential services to individuals and we will continue to serve and to hire during the COVID-19 pandemic while providing a safe and stable work environment for our team. These positions are remote and offering telehealth during the pandemic.
