Mental Health FAQ

1. Do I need to be a resident of Nutley to receive psychotherapy counseling services?
There are no resident restrictions to receive psychotherapy counseling at NFSB. In addition to Nutley residents, we provide counseling to those who live in surrounding communities.

2. How do I begin?
It is as simple as picking up the phone. The intake coordinator will ask about your presenting concern, verify insurance or assess payment options, and schedule the next available appointment for an initial meeting with a therapist.

3. Is there a waiting list?
We attempt to schedule in person assessment appointments within two weeks after the first call. Scheduling considerations include nature of presenting problem and Nutley residency.

4. What insurances do you accept?
We accept over 25 major insurances, including Medicare, Medicaid, and Tricare.

5. Can I obtain psychotherapy counseling if I don’t have medical insurance?
No one is denied service because they don’t have medical insurance. NFSB makes every effort to reduce financial barriers to enable access to counseling.

6. If my income is limited, how can I afford psychotherapy counseling?
NFSB is a non-profit organization that strives to offer psychotherapy to the broadest population, including those in need. For individuals with no “out of network” benefits or an absence of health insurance, an adjusted fee scale can be put in place. Financial responsibility according to the adjusted fee scale is based on income level and additional factors that impact ability to pay. If in-network insurance involves a large deductible, we can offer a “payment plan” which would allow lower payments to be made over an extended period of time. Nutley residents are offered a more favorable fee scale.

7. I have a friend who says he would like to see a therapist, but he is worried about confidentiality.
Our therapists and staff take great measures to ensure that client confidentiality is protected. NFSB enforces a strict protocol which exceeds the (government mandated) HPAA requirements for confidentiality.

8. Since I work all day, it would be hard to go to NFSB during working hours. Do you have evening hours?
NFSB makes every effort to operate in ways which accommodate client needs. Hours are as follows: Monday through Thursday: 9am-9pm; Fridays: 9am-6pm; Saturdays: Please call for availability.

9. If I have an emergency issue or feel I need to speak with someone immediately, can NFSB help me?
NFSB is not an emergency or crisis facility. If you have a mental health emergency, please go to your nearest hospital emergency room.

10. I have more questions, who can I ask?
Please contact our receptionist who can direct you to the person who can best answer your questions. 973-667-1884.



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